Voice of the CCO: Jasmine Green on the CCO Council's 2011 Annual CCO Summit
Jasmine Green, Chief Customer Advocate of Nationwide Insurance and the Chief Customer Officer Council's 2012 CCO of the Year, recommends attending the Council's Annual CCO Summit for the benefits and opportunities it provides to CCOs.
Transcript for Voice of the CCO: Jasmine Green on the CCO Council's 2011 Annual CCO Summit
I truly enjoy attending the [Summit]. It’s something that every chief customer officer I would recommend to attend. You get a lot of rich information from your peers across many industries and you learn that you don’t need to go it by yourself. We can take information from others and learn from others and still do a wonderful job in our roles, as well as developing each other and helping each other along the way.
One thing about the Chief Customer Officer of the Year Award that’s very near and dear to my heart is that it gives some credibility to the thing that I’ve always lived my life for, and that’s making a difference in someone else’s life. It’s not always about what you do, it’s about what you do for others and that’s each and every day. That’s what we, as chief customer officers and advocates, can do across the enterprise and across the different industries. So I would challenge each and every person in any customer service role, to give, give, give, give and do something for someone else when they never know that you can.