Past CCOs of the Year
The Chief Customer Officer (CCO) Council is dedicated to elevating the role of the CCO in business strategy, helping its members grow professionally, and most importantly, helping drive solid, customer-focused results in member organizations.
Each year, the Council recognizes the CCO that has made the greatest strides on improving customer relationships, driving profitable customer behavior, and in creating customer-centric cultures. As well, the Council recognizes the CCO that has had the greatest impact on his or her peers in helping others achieve similar results.
In October, 2010 at the inaugural CCO Summit, and in recognition of significant achievement in all these areas, the CCO Council recognized Tammy McLeod, Vice President and CCO of Arizona Public Serice Company as the 2010 Chief Customer Officer of the Year.
“Tammy personifies the CCO of the Year Award,” said Curtis N. Bingham, founder and executive director of the CCO Council. “Gradually yet firmly, she has guided her company’s transformation to a customer-centric culture so that employees recognize that their paychecks are signed by their customers, even though the CFO's name may actually be spelled out. Her success is measured not only by the awards her company has earned during her tenure, but also by the loyalty shown by employees, community leaders and customers she has influenced. She has generously and graciously shared her successes, challenges and resultant best practices with numerous other CCOs.”
“I am proud to accept this award on behalf of the (Tammy removed tens of thousands of) dedicated employees, who (tammy transposed every day) go the extra mile every day to make sure our residential and business customers consistently receive the very best service and support possible,” McLeod said. “This award is also a tribute to our management at all levels, who enthusiastically share the ‘customers-first’ commitment.”
McLeod’s responsibilities include management of customer service operations, marketing, and metering. She also oversees APS’ economic development and community relations organizations. Prior to becoming APS’ CCO, McLeod oversaw construction and operations for Southern Arizona.
In June, 2009 at the inaugural CCO Summit, and in recognition of significant achievement in all these areas, the CCO Council is recognizing Jeb Dasteel, CCO of Oracle as the 2009 Chief Customer Officer of the Year.
At the time of the award, Dasteel had been with Oracle for 11 years, five of which have been spent running Oracle’s Global Customer Programs and as CCO for the last year.
During this time, Dasteel has made exceptional strides in improving customer relationships, driving profitable customer behavior, and in creating customer-centric cultures, transforming Oracle from a hard-charging, product focused company to one committed to placing the customer at the center of their strategic decision-making process, with powerful results. The results are impressive. Through a string of 55 acquisitions, Oracle has achieved nearly 100% customer retention.
Charles Phillips, President of Oracle, said, “Several years ago it became clear to us that the Chief Customer Officer role was a missing piece of Oracle’s strategy. Our CCO has become a key part of the Oracle transformation. The pay-off has been tremendous as we become more of a trusted partner to our customers”
“The key to business success, particularly in a down economy, is anticipating customer needs and continuously deepening customer relationships,” said Dasteel. “We’ve gotten really good at listening to customers, prioritizing feedback, and driving customer strategy at all levels. The award is a great honor and a testament to Oracle’s executive leadership that has provided such visible support for the customer focus we’ve tried to achieve.”
The Council is honored to have Jeb Dasteel as the 2009 Chief Customer Officer of the Year.